Course curriculum

    1. When to flag a CS case

    2. Spotting Brands and Entities from a company's website

    1. 2.1 Binary Decision Key for Evaluation

    2. 2.2.1 Example 1

    3. 2.2.2 Example 2

    4. 2.2.3 Example 3

    1. 3.1 Guidelines on logging and managing a CS case

    2. 3.2 CS Case Log Format

    1. How to interpret and communicate a CS report

About this course

  • Free
  • 9 lessons
  • 0 hours of video content